TROUBLESHOOTING

BOOKING A CLASS

For New or Drop-in clients:

  1. Go to emikooyoga.com/classes and click the JOIN button midway down on the right and create your emikooyoga account with your email and set a password.

  2. Scroll down to find the class you want to book. Or go to emikooyoga.com/plans to purchase a plan. Click BUY NOW button to add the class or plan to your cart and it will ask you to CONFIRM your purchase. You will be asked to enter in a credit card number into the BILLING INFO section of your account to complete your purchase.

  3. You will receive an email with confirmation of booking and a reminder email 2 hrs before class with the link to join the class. Use the JOIN CLASS link in the email to get into the Zoom room. Do not download the RecessTV app.

For Returning Subscription clients:

  1. Click the LOGIN button down below to the right and enter your email address and password for your emikooyoga account.

    If this is your first time logging in my new system (as of Feb 24, 2022), you will be prompted to check your email inbox for a verification code to copy/paste back into the login prompt page back here on my site. Click on Get New Password (do not click Continue to Website) and create a new password.

  2. Once logged in, come back to emikooyoga.com/classes and scroll down to select the classes you want to book.

    BE VIBRANT INSIDERS are auto booked into all classes and DO LESS CREW: RESTORE members are auto booked into all Restorative Yoga classes - you’ll see a faded JOIN CLASS button next to each booked class.

    DO LESS CREW: FIVE members need to select which 5 classes you want to book for the month - click REDEEM button for the classes you want. If the button shows up as BUY NOW instead of REDEEM, you know you’ve hit your 5 class limit for the month and BUY NOW means you will be charged for the class.

  3. You will receive an email with confirmation of booking and a reminder email 2 hrs before class with the link to join the class. Use the JOIN CLASS link in the email to get into the zoom room.

  4. WATCH the video below to take you through these steps.

TIPS FOR BEST USE EXPERIENCE

  • Use the Chrome Browser (vs Safari or Firefox) when on emikooyoga.com for booking, checking your account or watching videos.

  • Do Not Use the RecessTV app

  • Is your screen freekin' out/glitching/blinking fast when you're logged in on a Chrome browser? Close that screen and open a New Incognito Window and re-login.

LOGIN ISSUES

To stop the 2-part login process/verification code if that is still happening for you after your initial login: Go through the 2-step login process one more time, entering your email and password AND copy the verification code emailed to you from Recess to paste back into my web page. NOW THE IMP PART: rather than clicking on Go To Website, CLICK ON RESET PASSWORD. Then create a new password and you should be done.

OTHER ISSUES? Please email me or contact support@recess.tv